FAQs
 

New Accounts

If you are not a CuraScript SD customer please contact Customer Service at 877.599.7748.

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Hours of Operation

CuraScript SD values your time. To accommodate your busy schedule, we offer extended weekday service hours of 8:30 AM to 7:00 PM Eastern Time and flexible order options including telephone, fax and online ordering*.

*Orders placed before 7:00 PM Eastern will be processed same day. Orders place outside of our normal service hours will be processed the following business day.

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Customer Service

CuraScript SD believes in delivering superior customer service and assigns a dedicated Account Manager to all accounts. In addition, CuraScript SD offers a fully-staffed Customer Service team available during extended weekday service hours.

CuraScript SD Customer Service
Phone: 877.599.7748
Fax: 800.862.6208
E-mail: Customer.Service@curascript.com

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Online Ordering

CuraScript SD offers online ordering using our state-of-the-art e-commerce platform. Our site, located at CuraScriptSD.com features a customized shopping list of your frequently ordered items, extensive product browse and search capabilities, account summary, group account access and more. To get started using this service, please request access online or by calling your personal Account Manager.

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Shipping Policy

All orders over $200 are shipped prepaid by CuraScript SD. Products may arrive in separate shipments based on product requirements; stock availability may also affect the number of shipments per order.

  • Standard Shipping Services

    CuraScript SD provides Next Day service on all refrigerated products. Second Day delivery is customary on all other pharmaceuticals, while medical supplies, fluids and hazardous materials are shipped via Ground service. Friday-for-Monday delivery on refrigerated products is offered at no additional charge.

  • Emergency Shipping Options

    CuraScript SD offers expedited and emergency shipping options within the United States, Puerto Rico and Guam for an additional charge. Please contact your Account Manager to request emergency shipping.

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Return Policy

CuraScript SD requires a Returns Goods Authorization (RGA) form for all product returns. An RGA form can be obtained by calling Customer Service at 877.599.7748, option 2 or by logging into CurascriptSD.com.

All products must be returned to CuraScript SD within 30 days of the RGA request; products received without an RGA will not be accepted and will be destroyed. RGA documentation must match lot numbers on returned product.

  • Products Eligible for Return

    Only products purchased from CuraScript SD within 180 days will be eligible for return. All products returned must be in the original package (unopened, unmarked, and in original containers) and stored and shipped in compliance with PDMA guidelines to be eligible for credit. CuraScript SD reserves the right to determine the eligibility of product to be returned for credit; a 20% return processing fee may apply.

  • Shipping Errors or Damages

    The CuraScript SD Customer Service Department must be notified of any errors or damages on the same day of delivery for refrigerated products and within 72 hours of the day of delivery for non-refrigerated products.

  • Expired Products

    Expired products are subject to the manufacturers return policy; customer will only receive credit equal to credit granted by the manufacturer, less a 20% return processing fee.

CuraScript SD will arrange for pickup of all authorized products to be returned. CuraScript SD will charge a freight fee for this service, unless the return is the result of a CuraScript SD error.

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Payment Terms

CuraScript SD extends payment terms and assigns credit limits based on the financial information provided in your New Account Set-up Packet, your estimated monthly purchase volume and payer mix. New accounts are reviewed after four months to assess the original credit limit and payment history and adjustments can be made if deemed necessary.

Please note, limited distribution products may affect the payment terms due to manufacturer requirements. Please contact your Account Manager for questions regarding your payment terms.

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Payment Methods

For your convenience, CuraScript SD offers several payment options for you to choose from:

  • Mail (United States Postal Service)
    Please remit payment to:
    CuraScript - Priority Healthcare Distribution
    P.O. Box 978510
    Dallas, TX 75397-8510
  • Federal Express
    If using Federal Express, please remit payment to:
    JP Morgan TX1-0029
    14800 Frye Road, 2nd Floor
    Fort Worth, TX 76155
    Attention: CuraScript Distribution #978510
  • ACH/Wire Transfer
    Please utilize the following information to complete an Automated Clearing House (ACH) or wire transfer payment:
    Account Name: CuraScript Specialty Distribution
    Account No.: 741405542
    ACH Routing No.: 071000013
    Wire Transfer Routing No.: 021000021
  • Manage Billing Online
    Access convenient billing features through the CuraScript SD online ordering
    website. Through Manage Billing Online you can access invoices, make
    online payments, manage payment options, view billing history and more.

CuraScript SD also offers direct debit and credit cards as alternative payment options. Please contact Collections at 877.703.8266 to request a payment using one of these methods.

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